Media release: Western House Hotel receives Four Gold Star Award from VisitScotland

PURE gold! That’s Western House Hotel at Ayr Racecourse after VisitScotland bestowed the prestigious Four Gold Star Award on the celebrated venue.

Already an AA four star-rated hotel, this second accolade was confirmed after VisitScotland representatives secretly visited Western House.

VisitScotland regional director, Annique Armstrong, said: “Establishments such as the Western House Hotel really are the leading lights in the region when it comes to exceptional quality and service in accommodation provision.

“Hotels play a vital part in bringing millions of visitors and billions of pounds to the Scottish economy, so it is right that they are recognised in this way.

“The rewards of these Gold Stars will be reaped not only by the Western House Hotel, but also by their customers and by extension Scottish tourism as a whole, as we work together to encourage visitors to Scotland to stay longer and spend more.”

Western House Hotel general manager, Malcolm Balish, said: “It’s a great honour to have been awarded four Gold Stars by VisitScotland, and further testimony to the great staff we have here.

“Since opening just over five years ago, Western House has set incredibly high standards that have seen award upon award bestowed on the hotel, including Scottish Wedding Hotel of the Year three years in a row and earlier this year we scooped five titles at the Scottish Hotel Awards.

“We work hard as a team to maintain and improve our already high standards, and the gold stars are the icing on the cake for us.”

The gold star award was introduced by VisitScotland last year to highlight establishments within the Quality Assurance Scheme that strive to exceed customer expectations and take an innovative and proactive approach to customer care.

Gold stars are accessible to properties of any star grade, the awards recognise those establishments that show commitment to quality and service across the board, from the warmth of welcome to the final farewell.

For further information please contact Iain Ferguson on 07795 565691 or Malcolm Balish, general manager, Western House Hotel on 01292 294990.


Western House Hotel and the associated Ayr Racecourse are founder members of the Elite Ayrshire Business Circle.

The Elite Ayrshire Business Circle is an association founded in 2007 by some of the top companies in Ayrshire.

Its purpose is to publicise its members, and to celebrate and promote the wealth and rich diversity of entrepreneurial talent and business excellence that abounds here within the county boundaries of Ayrshire.

Members include the Clydesdale Bank, Ayr Racecourse, Western House Hotel and South Ayrshire Council, and member company activities include broadcasting, building and construction, architectural practice, estate agency and land management, chartered accountancy, insurance broking, legal services, golf club management, marketing services and brand creation, web design and public relations consultancy.

Frazer Coogans Solicitors senior partner Norman Geddes is executive chair of the Elite Ayrshire Business Circle, and managing director is public relations consultancy Fame Publicity Services proprietor Murdoch MacDonald.

Founder members of the Elite Ayrshire Business Circle:

South Ayrshire Council
Clydesdale Bank
Turnberry Hotel and Golf Resort
Ayr Racecourse
Western House Hotel
CKD Galbraith Property Consultants
Frazer Coogans Solicitors
Accident & Injury Claims Centre
MacKay Corporate Insurance Brokers
Donald Ross Estate Agents:
Westgale Ltd Building Contractors
Sinclair Scott Chartered Accountants
Paligap Creative Agency
ARP Lorimer & Associates Architects
JB Management – Training Providers
Brunston Castle Golf Club
Fouters Restaurant
Christie Financial Planning Ltd
Allison Lightbody Waddell Chartered Surveyors
Kestrel Press
Fame Publicity Services Public Relations Consultancy
West Sound Radio
Easton Property
Easton Kitchens & Bathrooms

For further information about The Elite Ayrshire Business Circle and to apply for membership, e-mail


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Contact: Murdoch MacDonald