A LEADING international business services provider is coming to Lochaber as part of a recruitment drive to find workers who want the flexibility of homeworking.
Arise UK is holding open sessions in Fort William at the Nevis Centre, at 5.30pm on June 30 and 11 am and 1.30pm on July 1 to give local people full details on the 50 new posts they are creating.
Highlands and Islands Enterprise has been working closely with Arise and their client, Shop Direct Group, to promote the highly-skilled people available across the region, particularly in rural areas, who may be interested in homeworking.
Alison Wilson, head of Financial and Business Services at HIE commented: “Working from home is a model which is likely to offer considerable opportunities to people across the area. There are benefits to the employer, in terms of reduced costs and carbon emissions, and it provides exciting prospects for workers particularly in remote areas where transport can be a problem.”
Martin Roe, vice-president Client Results Arise UK, commented: “There is a long-established teleworking experience in the area which lends itself well to our model. We have around 9,000 people providing services to Arise and our blue chip client base in the US. It is critical for us that we establish a similar track record in the UK.
“We have a five-year contract with Shop Direct Group, considered the largest home shopping organisation in the UK with well-known brands including Kays, Littlewoods, Empire Stores, Woolworths and many more you will have heard of.
“We think the adaptability and skills of people in the Highlands and Islands provide all the elements to establish this flexible alternative to the traditional contact centre model.
“We are hoping to attract over 50 people in the next few weeks and have a requirement to further increase numbers on an ongoing basis as we add new clients in the UK.”
Carly Brundsen, sourcing director with Arise, will present details of the programme which will see customer service agents operational within three weeks of starting training. They can then undertake the further five week training programme to allow them to provide the full scale of services.
HIE is working with partners, including Business Gateway, Jobcentre Plus, and Highland Employer Coalition, to reduce any barriers and to help establish the Highlands and Islands area as a leader in this evolving marketplace.
About Arise Virtual Solutions UK Limited
Arise Virtual Solutions UK Limited is a leading provider of virtual business services for brands seeking to improve business results through their sales and service channels. Arise customises and delivers high quality voice, email, and chat customer service, technical support, and sales through a network of entrepreneurial, self-incorporated home-based Arise Certified Professionals (ACPs) in the United Kingdom/Ireland.
Arise adds value for its clients through an unmatched combination of superior service and best cost. Through the delivery methodology of Undisputed Top Performance, the company’s 100 per cent virtual model is able to best match ACPs’ skills to specific client needs, enabling unparalleled flexibility for companies to grow while improving customer satisfaction.
No other company better understands how to bring the virtual solutions model to life for premium brands. For more information on Arise, please go to www.arise.com.
HIE’s role is to develop sustainable economic growth across the region. To achieve this it creates infrastructure for future investment, assists large and small businesses with growth aspirations and has a unique role strengthening communities, particularly in fragile areas.
HIE supports the growth ambitions of business and social enterprise clients by creating close working relationships in order to accelerate growth in turnover, profitability, wage levels, exports and therefore Gross Value Added (GVA) in the HIE area.
HIE also invests in transformational projects across the region to make the Highlands and Islands a more competitive and attractive place to live, work, study and grow.
The region covered by HIE takes in more than half of Scotland, and is home to around 440,000 people. See www.hie.co.uk for more information.
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