SAPPHIRE is delighted to announce that it has been awarded the ISO 9001:2008 Quality Management System accreditation.
Says a spokesperson: “ISO 9001:2008 is the International Standard for Quality Management Systems (QMS).
“It provides a company with a set of principles that ensure a common sense approach to the management of business activities to consistently achieve customer satisfaction.”
Requirements are underpinned by eight management principles:
- a customer-focused organisation
- the involvement of people
- ensuring a process approach
- a systematic approach to management
- a factual approach to decision making
- mutually beneficial supplier relations
- continuous improvement
Tony Martin, client service director at Sapphire, commented: “Luckily for us, we entered the accreditation process with a head start as quality and service have been at the foundation of Sapphire’s business success.
“What we have done over the last nine months is quantify, document and rigorously test what we do, in some cases tweaking our processes and in other cases devising whole new ones.
“However, continuous improvement is what we strive for, so this is only the beginning; not only will we carry on doing the great things that we do but we will always be looking for ways to get even better.”
The certificate can be viewed at: http://www.sapphiresystems.com/uk/brochures/PDFs/audit-people.pdf
About Sapphire Systems plc
Sapphire is an SAP Gold partner – number one for SAP Business One in EMEA; a global Infor partner – number one for Infor FMS SunSystems worldwide, and the leading Wax Digital partner.
Since 1986, Sapphire has offered customers wide-ranging practical expertise in selecting and implementing advanced financial accounting and business management solutions and today provides software, services and support for over 650 customers worldwide from their offices in the UK, USA and India.
Sapphire is a founder member of the British Application Software Developers Association and was one of the first signatories of the BASDA Green Charter and was listed in The Sunday Times’ International Track 100 in 2011.
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