Media Release: Website helps launch 73 claims within first 24 hours

A WEBSItE launched to help private sector tenants reclaim fees unlawfully charged by letting agents has helped 73 people to start proceedings to reclaim over £11,400 in its first 24 hours., launched by leading housing and homelessness charity, Shelter Scotland, was visited by over 600 people since launching yesterday (Monday 7th May), with an average claim of £156 made to agents who have charged unlawful fees.

Says a spokesperson: “The website offers information and advice on what letting agents can and can’t legally charge for, template letters which tenants should send to agents outlining the legal case for a refund and a user guide to taking agents to the small claims court if they refuse to pay up.

“Alongside the website, a Reclaim Your Fees campaign team is being mobilised to tour Scotland’s largest cities and universities to give advice on unlawful fees and how to deal with unscrupulous agents who break the law.”

Graeme Brown, director of Shelter Scotland, said:

“That over 600 people sought advice in the first 24 hours of the launch of this campaign to reclaim over £11,400 of unlawful fees further consolidates our belief that some letting agents are routinely ripping off tenants by charging extortionate and unjustified upfront fees.

“We hope that the Reclaim Your Fees  website will help even more private tenants to claim a refund for charges made unlawfully by their letting agent. Nevertheless, it is not a long-term solution.

“We want the Scottish Government to explicitly clarify legislation to make it clear to tenants, landlords and their agents that all charges above rent and a reasonable deposit are unlawful.

“Only then will tenants, and indeed landlords, be assured that they are not being exploited.”

Adds a spokesperson: “A further 69 people who visited the website in the first day went on to contribute to the Scottish Government’s current consultation on how to clarify the law to make it clear exactly what an unlawful premium is.

“Shelter Scotland says misinterpretation of the law under section 82 of the Rent (Scotland) Act 1984 of what should be classed as a premium and how to deal with agents who break the law is leaving thousands of people open to unfair treatment and financial exploitation.”

To find out more about unlawful charges and how to claim a refund, visit


Notes to Editors:

1.    Shelter Scotland provides expert support services, online advice and a free national helpline for everyone facing housing and homelessness difficulties. For advice and support visit or call 0808 800 4444.

2.    Spokespeople are available for interview – call the media office on 0844 515 2442. An ISDN line is available for broadcast interviews.

3.    Follow Shelter Scotland on Facebook – Twitter –

Shelter Scotland believes everyone should have a home. We help people find and keep a home. We campaign for decent housing for all.

MEDIA RELEASE posted by Shelter Scotland. You too can post media releases (aka press releases) on For more information, email here.

Contact: Sabina Kadic-Mackenzie
Phone: 0844 515 2442