INSPIRED by the success of the London 2012 Olympics’ ‘Gamesmakers’, Mackays Hotel in Wick has become the latest organisation in the UK to gain national recognition for its dedication to excellent customer service, joining an elite segment of hospitality businesses that have achieved the status.
The family-run hotel received news this week that it is the first hotel in Caithness & Sutherland to be awarded WorldHost Recognised Business status, a training programme that was used to train the tens of thousands of staff and volunteers for the London 2012 Olympic and Paralympic Games, and nearly one million people worldwide, in exceptional customer service.
WorldHost Recognised Business status is awarded only to businesses that have trained 50 per cent or more of their frontline staff using any of the WorldHost training programmes and signed a commitment to delivering excellent customer service.
Inspired by the sheer positivity and commitment to customer service surrounding last year’s Olympic Games, owners Ellie and Murray Lamont looked into the training programme that generated such an impact on a worldwide audience and felt it was something they had to bring to Wick.
Ellie commented: “Customer service is paramount in the hospitality industry. We are here, first and foremost, to serve people and to make their stay enjoyable and memorable.
“We felt WorldHost training offered a structured and impressive approach to developing our team and bringing a little bit of that exceptional Olympic spirit to Caithness & Sutherland.
“I’m delighted we’ve been recognised as a WorldHost business and are one of very few hotels in Scotland to achieve this standard.”
Mackays Hotel in Wick is already world famous for being situated on the Shortest Street in the World, Ebenezer Place and this historical building, dating back to 1883, has been loved and cherished by the same family for over 55 years.
Murray Lamont, owner of Mackays Hotel, commented: “This is a real honour to be recognised as a business which can passionately deliver customer service to globally recognised high standards.
“We take customer service very seriously indeed and will be wearing this accolade with a real sense of Sutherland pride.”
Adds a spokesperson: “The WorldHost programme is being rolled out across Scotland to help businesses gain a competitive edge and position the nation as a world-class tourist destination.
“The WorldHost Recognition Certificate is valid for two years and is renewable on completion of a refresher course. In order to preserve the value of the WorldHost Recognition, the programme is monitored through impromptu mystery shopper visits.”
For more information about Mackays Hotel visit www.mackayshotel.com
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