GLASGOW-based Debt Collect UK has turned to telephone answering service, KBVO, to provide a personal touch as the answer to its problem of how to cope with the sheer volume of calls generated by issuing demands for payments on behalf of its clients.
Steve Little, senior consultant at the business to business debt collection agency, said: “Whenever we’re handling a liquidation that requires us sending out a large number of demands, our telephone can ring all day long and, as a small business, that can be difficult to manage.
“KBVO’s call answering service allows us to continue to get out and about meeting clients without the need to have someone tied to the office to cover the phones.
“It also means that phones can be answered on a Saturday, which makes it very convenient.
“And the personal touch provided by its PAs can make all the difference in what can often be a tense situation.”
The success of the service is such that, after ten years in business, Debt Collect is presently seeking to expand its operation and is currently in discussions with various chartered accountancy firms about different ways of working with their clients in the future.
Chris Munro, director at KBVO, said: “Telephone answering services are becoming increasingly popular as more and more businesses are discovering the benefits of outsourcing this type of activity. Our answering service is different from the standard call centre scenario because we provide a personalised service.
“Our clients, such as Debt Collect UK, are assigned PAs and our call management system allows them to identify calls. We ensure that our PAs provide a personal touch, thereby providing an excellent first impression to potential and existing customers. As part of our service, our PAs relay messages immediately by email or SMS text.”
Debt Collect UK offers a comprehensive range of services for the collection of outstanding debts. Helping major PLCs to sole trader businesses, its debt collection agency charges are based on a no collection, no fee basis with no upfront registration fees.
KBVO is a rapidly expanding specialist BPO (business process outsourcing) company. Amongst its key services are: telephone answering, order taking, diary management, reception services, help desk service and virtual UK telephone numbers.
For further information please contact Steve Little at Debt Collect UK on 0845 130 2935 or Chris Munro at KBVO on tel 0800 083 2223
Issued on behalf of KBVO by Liquorice Media tel 0141 561 4018 www.liquorice-media.com
Date: 3rd June 2013
Notes to editors:
Link text: Debt Collect UK
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