Media release: Aberdeen clinic scoops award for best welcome in the UK

Karen Urqhuart Sam Robson TM

AN Aberdeen clinic is reaping the rewards of its outstanding customer service after being named Best Reception Team in the UK, at a prestigious UK-wide awards event.

Temple Medical, a private aesthetic clinic, led by GP Dr Sam Robson, won the award at the Aesthetics Awards event, which took place at the Park Plaza in London on 2nd December. The clinic also received a commendation in the Best Clinic in Scotland category.

The clinic, which is based in Aberdeen’s Bon Accord Square, was honoured at the annual event, which acknowledges and rewards best practice, outstanding customer service, unprecedented skill and robust ethics.

The Best Reception Team award identified evidence of ongoing, outstanding customer service, a continuous training programme, strong practitioner support and effective teamwork for the benefit of the clinic and its patients.

At the prestigious event, which attracted an audience of over 700 people, Temple Medical celebrated in two of the four categories it was nominated for. The north-east business faced competition from across the UK in the Best Reception Team category, beating off respected clinics from London, Edinburgh and Cambridge.

An independent panel of consultants, doctors and world-renowned aesthetic practitioners judged the awards.

The Temple Medical team of 11 provides treatments including weight loss, skin analysis, wrinkle-relaxing treatments, and body-contouring. For the last two years, Dr Robson has been at the forefront of promoting regulation in the industry to ensure patient safety and professional results.

GP Dr Sam Robson, who founded the clinic in 2004, said: “We are very proud to win the Best Clinic Reception Team award. As a doctor-led, patient-centred clinic we work hard to make sure that every patient visit is outstanding in terms of customer service.

“Everyone who walks through our doors will have a very warm welcome and we pride ourselves on our personal service. This award is a testament to the superior professionalism and friendly demeanor of every single member of our team.”

Dr Sam Robson added: “Having being shortlisted for four awards we were thrilled and excited to be finalists, but then to actually scoop two prestigious accolades was just the icing on the cake. This confirms to the whole team that we are achieving our goals, and our hard work to provide the very best customer experience has been recognised and rewarded.

“We have ambitious plans for 2018 and look forward to building on the already excellent care we provide to our patients.”

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