AYRSHIRE-based travel agent, Julie Muldoon, is celebrating after Travel Counsellors was named the UK’s Best Travel Agent at the 23rd annual Guardian, Observer and Guardian Unlimited travel awards, as voted by its readers, regaining the title after winning the award for two consecutive years in 2006 and 2007.
This a double celebration for Julie, as this month she celebrates her 30-year career in travel, having worked in a number of High Street travel agencies before joining Travel Counsellors four years ago.
“I love working in travel and can’t believe it has been 30 years since I started my career – the time has just flown by,” says Julie.
“I joined Travel Counsellors because I wanted to provide my customers with a unique travel service, being available to them around-the-clock. This has obviously paid off as we have been given such a prestigious award as the UK’s Best Travel Agent. I am proud to work within an industry I love and within such an innovative, customer-focused company.”
Says a spokesperson: “Readers of The Guardian, Observer and Guardian Unlimited were asked to rate the quality of service they received on their holidays with Travel Counsellors scoring a highly impressive 99.7 per cent overall in the category.
“The awards took place in Bangkok, Thailand last month and were attended by over 100 travel industry professionals. Based on the longest-running survey of its kind the questionnaires were completed by 19,248 Guardian, Observer and Guardian Unlimited readers, rating their experiences as excellent, good, fair or poor.
“Travel Counsellors is one of the UK’s largest independent travel companies, with over 1,100 professional Travel Counsellors, working from home throughout the UK and overseas.”
Julie adds: “I would like to thank my customers who may have voted and helped us win this fantastic accolade. It is a public acknowledgement from my customers that the level of service I provide to them is a cut above the competition.”
The company, which now operates across seven countries and is the largest home-based travel company in the world, provides Julie with unrivalled support and award winning technology, enabling her to tailor-make travel arrangements for her customers at competitive prices.
Plus, because Julie works from home, she is available to her customers at a time convenient to them, including evening and weekends. This unique level of personal service has also resulted in Travel Counsellors being one of the top scoring companies in the world when it comes to customer loyalty, with a world beating score of over 90 per cent in its customer satisfaction survey.
David Speakman, chair and founder of Travel Counsellors, commented: “Travel Counsellors attracts the cream of the industry, and this award reflects the unique level of personal service and exceptional travel advice that each and every one of our agents provides to their customers, and I would like to thank Julie, who has contributed to this success and our accolade as the UK’s Best Travel Agent.”
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