Media release: Customer calls convince Newlands bakery to keep baking


AS a direct result of the COVID-19 pandemic, Glasgow-based Newlands Home Bakery initially took the step of shutting up shop, to comply with the government’s social distancing guidelines – but the customers kept calling.

Alisdair Irvine takes up the story: “For our employees’ safety, when the lockdown was announced, we decided to close our shops; however, we received several customer requests asking if we were still open for business, so we decide to have a re-think.

“With management working in the main bakery, with no public access to the site and a large space available to us, it was possible to continue creating freshly-baked breads, cakes and pastry products every day.

“We decided to offer a small selection of our most popular products for local, home delivery.

“The service has proved such a success that we have extended our offer to customers who live outside our delivery service reach and so we are now offering a collection service available at our Thornliebank shop, with only one person allowed in the shop at any time.

“It has been really interesting, seeing what bakery basics and treats people are craving at this time, though. Most popular has been our sourdough bread and we have also been supplying a sourdough starter pack for customers to make at home. Flour has also been popular, as so many of our customers are baking at home.

“But we wanted to go further than just offering freshly-baked quality products to our customers. We have been donating lots of cakes and pastries to Kilbryde Hospice to say thank you to the NHS for working so hard during this difficult time.”

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